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Overhaul Getting Help

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general overhaul of the documentation, improving phrasing, move open
source info

Signed-off-by: Aaron Lauterer <a.lauterer@proxmox.com>
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Aaron Lauterer 2020-02-05 15:16:57 +01:00 committed by Thomas Lamprecht
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commit 6bce99cb35
1 changed files with 20 additions and 18 deletions
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getting-help.adoc
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@ -16,23 +16,22 @@ documentation with user contributed content.
Community Support Forum
~~~~~~~~~~~~~~~~~~~~~~~
{pve} itself is fully open source, so we always encourage our users to
discuss and share their knowledge using the {forum}. The forum is fully
moderated by the Proxmox support team, and has a quite large user base
around the whole world. Needless to say that such a large forum is a
We always encourage our users to discuss and share their knowledge using the
{forum}. The forum is moderated by the Proxmox support team. The large user base
is spread out all over the world. Needless to say that such a large forum is a
great place to get information.
Mailing Lists
~~~~~~~~~~~~~
This is a fast way to communicate via email with the Proxmox VE
community
This is a fast way to communicate with the {pve} community via email.
* Mailing list for users:
http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-user[PVE User
List]
The primary communication channel for developers is:
{pve} is fully open source and contributions are welcome! The primary
communication channel for developers is the:
* Mailing list for developer:
http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-devel[PVE
@ -42,19 +41,22 @@ The primary communication channel for developers is:
Commercial Support
~~~~~~~~~~~~~~~~~~
{proxmoxGmbh} also offers commercial
https://www.proxmox.com/en/proxmox-ve/pricing[{pve} Subscription Service
Plans]. System Administrators with a standard subscription plan can access a
dedicated support portal with guaranteed response time, where {pve}
developers help them should an issue appear.
Please contact the mailto:office@proxmox.com[Proxmox sales
team] for more information or volume discounts.
{proxmoxGmbh} also offers enterprise support available as
https://www.proxmox.com/en/proxmox-ve/pricing[{pve} Subscription Service Plans].
All users with a subscription get access to the {pve}
<<sysadmin_enterprise_repo,Enterprise Repository>>, and--with a Basic, Standard
or Premium subscription--also to the Proxmox Customer Portal. The customer
portal provides help and support with guaranteed response times from the {pve}
developers.
For volume discounts, or more information in general, please contact
mailto:office@proxmox.com[office@proxmox.com].
Bug Tracker
~~~~~~~~~~~
We also run a public bug tracker at
https://bugzilla.proxmox.com. If you ever detect an issue, you can
file a bug report there. This makes it easy to track its status, and
you will get notified as soon as the problem is fixed.
Proxmox runs a public bug tracker at https://bugzilla.proxmox.com. If an issue
appears, file your report there. An issue can be a bug as well as a request for
a new feature or enhancement. The bug tracker helps to keep track of the issue
and will send a notification once it has been solved.