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* NEWS doc/*.xsl doc/*.html: updated the web site separated developers from common pages, made the transition to XHTML1, added validity checking to the makefile rules. Daniel
54 lines
8.1 KiB
HTML
54 lines
8.1 KiB
HTML
<?xml version="1.0" encoding="ISO-8859-1"?>
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml"><head><meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1" /><link rel="SHORTCUT ICON" href="/favicon.ico" /><style type="text/css">
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TD {font-family: Verdana,Arial,Helvetica}
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BODY {font-family: Verdana,Arial,Helvetica; margin-top: 2em; margin-left: 0em; margin-right: 0em}
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H1 {font-family: Verdana,Arial,Helvetica}
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H2 {font-family: Verdana,Arial,Helvetica}
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H3 {font-family: Verdana,Arial,Helvetica}
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A:link, A:visited, A:active { text-decoration: underline }
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</style><title>Reporting bugs and getting help</title></head><body bgcolor="#8b7765" text="#000000" link="#000000" vlink="#000000"><table border="0" width="100%" cellpadding="5" cellspacing="0" align="center"><tr><td width="180"><a href="http://www.gnome.org/"><img src="gnome2.png" alt="Gnome2 Logo" /></a><a href="http://www.w3.org/Status"><img src="w3c.png" alt="W3C Logo" /></a><a href="http://www.redhat.com/"><img src="redhat.gif" alt="Red Hat Logo" /></a><div align="left"><a href="http://xmlsoft.org/"><img src="Libxml2-Logo-180x168.gif" alt="Made with Libxml2 Logo" /></a></div></td><td><table border="0" width="90%" cellpadding="2" cellspacing="0" align="center" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3" bgcolor="#fffacd"><tr><td align="center"><h1>The XML C library for Gnome</h1><h2>Reporting bugs and getting help</h2></td></tr></table></td></tr></table></td></tr></table><table border="0" cellpadding="4" cellspacing="0" width="100%" align="center"><tr><td bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="2" width="100%"><tr><td valign="top" width="200" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Main Menu</b></center></td></tr><tr><td bgcolor="#fffacd"><form action="search.php" enctype="application/x-www-form-urlencoded" method="get"><input name="query" type="text" size="20" value="" /><input name="submit" type="submit" value="Search ..." /></form><ul><li><a href="index.html">Home</a></li><li><a href="intro.html">Introduction</a></li><li><a href="FAQ.html">FAQ</a></li><li><a href="docs.html">Developer Documentation</a></li><li><a href="bugs.html">Reporting bugs and getting help</a></li><li><a href="help.html">How to help</a></li><li><a href="downloads.html">Downloads</a></li><li><a href="news.html">News</a></li><li><a href="XMLinfo.html">XML</a></li><li><a href="XSLT.html">XSLT</a></li><li><a href="xmldtd.html">Validation & DTDs</a></li><li><a href="encoding.html">Encodings support</a></li><li><a href="catalog.html">Catalog support</a></li><li><a href="namespaces.html">Namespaces</a></li><li><a href="contribs.html">Contributions</a></li><li><a href="guidelines.html">XML Guidelines</a></li></ul></td></tr></table><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Related links</b></center></td></tr><tr><td bgcolor="#fffacd"><ul><li><a href="http://mail.gnome.org/archives/xml/">Mail archive</a></li><li><a href="http://xmlsoft.org/XSLT/">XSLT libxslt</a></li><li><a href="http://phd.cs.unibo.it/gdome2/">DOM gdome2</a></li><li><a href="http://www.aleksey.com/xmlsec/">XML-DSig xmlsec</a></li><li><a href="ftp://xmlsoft.org/">FTP</a></li><li><a href="http://www.zlatkovic.com/projects/libxml/">Windows binaries</a></li><li><a href="http://garypennington.net/libxml2/">Solaris binaries</a></li><li><a href="http://www.zveno.com/open_source/libxml2xslt.html">MacOsX binaries</a></li><li><a href="http://sourceforge.net/projects/libxml2-pas/">Pascal bindings</a></li><li><a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml&product=libxml2">Bug Tracker</a></li></ul></td></tr></table></td></tr></table></td><td valign="top" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%"><tr><td><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table border="0" cellpadding="3" cellspacing="1" width="100%"><tr><td bgcolor="#fffacd"><p>Well, bugs or missing features are always possible, and I will make a
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point of fixing them in a timely fashion. The best way to report a bug is to
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use the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml">Gnome
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bug tracking database</a> (make sure to use the "libxml2" module name). I
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look at reports there regularly and it's good to have a reminder when a bug
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is still open. Be sure to specify that the bug is for the package libxml2.</p><p>There is also a mailing-list <a href="mailto:xml@gnome.org">xml@gnome.org</a> for libxml, with an <a href="http://mail.gnome.org/archives/xml/">on-line archive</a> (<a href="http://xmlsoft.org/messages">old</a>). To subscribe to this list,
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please visit the <a href="http://mail.gnome.org/mailman/listinfo/xml">associated Web</a> page and
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follow the instructions. <strong>Do not send code, I won't debug it</strong>
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(but patches are really appreciated!).</p><p>Check the following <strong><span style="color: #FF0000">before
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posting</span></strong>:</p><ul><li>Read the <a href="FAQ.html">FAQ</a> and <a href="search.php">use the
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search engine</a> to get informations related to your problem.</li>
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<li>Make sure you are <a href="ftp://xmlsoft.org/">using a recent
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version</a>, and that the problem still shows up in a recent version.</li>
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<li>Check the <a href="http://mail.gnome.org/archives/xml/">list
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archives</a> to see if the problem was reported already. In this case
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there is probably a fix available, similarly check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml">registered
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open bugs</a>.</li>
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<li>Make sure you can reproduce the bug with xmllint or one of the test
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programs found in source in the distribution.</li>
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<li>Please send the command showing the error as well as the input (as an
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attachment)</li>
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</ul><p>Then send the bug with associated informations to reproduce it to the <a href="mailto:xml@gnome.org">xml@gnome.org</a> list; if it's really libxml
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related I will approve it. Please do not send mail to me directly, it makes
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things really hard to track and in some cases I am not the best person to
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answer a given question, ask on the list.</p><p>To <span style="color: #E50000">be really clear about support</span>:</p><ul><li>Support or help <span style="color: #E50000">request MUST be sent to
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the list or on bugzilla</span> in case of problems, so that the Question
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and Answers can be shared publicly. Failing to do so carries the implicit
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message "I want free support but I don't want to share the benefits with
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others" and is not welcome. I will automatically Carbon-Copy the
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xml@gnome.org mailing list for any technical reply made about libxml2 or
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libxslt.</li>
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<li>There is <span style="color: #E50000">no garantee for support</span>,
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if your question remains unanswered after a week, repost it, making sure
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you gave all the detail needed and the informations requested.</li>
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<li>Failing to provide informations as requested or double checking first
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for prior feedback also carries the implicit message "the time of the
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library maintainers is less valuable than my time" and might not be
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welcome.</li>
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</ul><p>Of course, bugs reported with a suggested patch for fixing them will
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probably be processed faster than those without.</p><p>If you're looking for help, a quick look at <a href="http://mail.gnome.org/archives/xml/">the list archive</a> may actually
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provide the answer. I usually send source samples when answering libxml usage
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questions. The <a href="http://xmlsoft.org/html/book1.html">auto-generated
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documentation</a> is not as polished as I would like (i need to learn more
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about DocBook), but it's a good starting point.</p><p><a href="bugs.html">Daniel Veillard</a></p></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></body></html>
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