diff --git a/src/sunstone/public/js/plugins/support-tab.js b/src/sunstone/public/js/plugins/support-tab.js
index 5373649d54..a720cbc655 100644
--- a/src/sunstone/public/js/plugins/support-tab.js
+++ b/src/sunstone/public/js/plugins/support-tab.js
@@ -118,10 +118,14 @@ var support_actions = {
           //addTemplateElement(request, response);
           //notifyCustom(tr("Request created"), " ID: " + response.VMTEMPLATE.ID, false)
         },
-        error: function(request, response){
+        error: function(request, error_json){
           popFormDialog("create_support_request_form", $("#support-tab"));
-          $("a[href=back]", $("#support-tab")).trigger("click");
-          show_support_connect();
+          if (error_json.error.http_status=="403") {
+            notifyError(error_json.error.message);
+          } else {
+            $("a[href=back]", $("#support-tab")).trigger("click");
+            show_support_connect();
+          }
         }
 
     },
diff --git a/src/sunstone/routes/support.rb b/src/sunstone/routes/support.rb
index 0753987ba0..8e6ea6affc 100644
--- a/src/sunstone/routes/support.rb
+++ b/src/sunstone/routes/support.rb
@@ -161,16 +161,22 @@ post '/support/request' do
 	check_zendesk_api_gem
 
 	body_hash = JSON.parse(@request_body)
-	zrequest = zendesk_client.requests.create({
-	    :subject => body_hash['subject'],
-	    :comment => { :value => body_hash['description'] },
-	    :custom_fields => [
-	      {:id => 391197, :value => body_hash['severity']},
-	      {:id => 391130, :value => body_hash['opennebula_version']}
-	    ]
-	  })
 
-	[201, JSON.pretty_generate(zrequest_to_one(zrequest))]
+	zrequest = ticket = ZendeskAPI::Request.new(zendesk_client, {
+		    :subject => body_hash['subject'],
+		    :comment => { :value => body_hash['description'] },
+		    :custom_fields => [
+		      {:id => 391197, :value => body_hash['severity']},
+		      {:id => 391130, :value => body_hash['opennebula_version']}
+		    ]
+		  })
+
+	if zrequest.save
+		[201, JSON.pretty_generate(zrequest_to_one(zrequest))]
+	else
+		logger.error(zrequest.errors)
+		[403, Error.new(zrequest.errors["base"][0]["description"]).to_json]
+	end
 end
 
 post '/support/request/:id/action' do