Add missing support.rb file

src/sunstone/routes/support.rb

@@ -0,0 +1,192 @@
+# -------------------------------------------------------------------------- #
+# Copyright 2010-2014, C12G Labs S.L.                                        #
+#                                                                            #
+# Licensed under the Apache License, Version 2.0 (the "License"); you may    #
+# not use this file except in compliance with the License. You may obtain    #
+# a copy of the License at                                                   #
+#                                                                            #
+# http://www.apache.org/licenses/LICENSE-2.0                                 #
+#                                                                            #
+# Unless required by applicable law or agreed to in writing, software        #
+# distributed under the License is distributed on an "AS IS" BASIS,          #
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.   #
+# See the License for the specific language governing permissions and        #
+# limitations under the License.                                             #
+#--------------------------------------------------------------------------- #
+
+require 'zendesk_api'
+
+helpers do
+	def zendesk_client
+		client = ZendeskAPI::Client.new do |config|
+		  # Mandatory:
+
+		  config.url = "https://opennebula.zendesk.com/api/v2" # e.g. https://mydesk.zendesk.com/api/v2
+
+		  # Basic / Token Authentication
+		  config.username = session["zendesk_email"]
+
+		  # Choose one of the following depending on your authentication choice
+		  # config.token = "your zendesk token"
+		  config.password = session["zendesk_password"]
+
+		  # OAuth Authentication
+		  # config.access_token = "your OAuth access token"
+
+		  # Optional:
+
+		  # Retry uses middleware to notify the user
+		  # when hitting the rate limit, sleep automatically,
+		  # then retry the request.
+		  config.retry = true
+
+		  # Logger prints to STDERR by default, to e.g. print to stdout:
+		  # require 'logger'
+		  # config.logger = Logger.new(STDOUT)
+
+		  # Changes Faraday adapter
+		  # config.adapter = :patron
+
+		  # Merged with the default client options hash
+		  # config.client_options = { :ssl => false }
+
+		  # When getting the error 'hostname does not match the server certificate'
+		  # use the API at https://yoursubdomain.zendesk.com/api/v2
+		end
+
+		if client.current_user.nil? || client.current_user.id.nil?
+			error 401, "Zendesk account credentials are incorrect"
+		else
+			return client
+		end
+	end
+
+	def zrequest_to_one(zrequest)
+		one_zrequest = {
+			"id" => zrequest.id,
+			"url" => zrequest.url,
+			"subject" => zrequest.subject,
+			"description" => zrequest.description,
+			"status" => zrequest.status,
+			"created_at" => zrequest.created_at,
+			"updated_at" => zrequest.updated_at,
+			"comments" => []
+		}
+
+		zrequest.custom_fields.each { |field|
+			case field.id
+			when 391130
+				one_zrequest["opennebula_version"] = field.value
+			when 391197
+				one_zrequest["severity"] = field.value
+			end
+		}
+
+		if zrequest.comments
+			comment = zrequest.comments.delete_at(0)
+			one_zrequest["html_description"] = comment.html_body
+
+			zrequest.comments.each{ |comment|
+				one_zrequest["comments"] << {
+					"created_at" => comment.created_at,
+					"html_body" => comment.html_body,
+					"author_id" => comment.author_id,
+					"body" => comment.body
+				}
+			}
+		end
+
+		return one_zrequest
+	end
+end
+
+get '/support/request' do
+	zrequests = zendesk_client.requests({:status => "open,pending"})
+	
+	open_requests = 0
+	pending_requests = 0
+	one_zrequests = {
+		"REQUEST_POOL" => {
+			"REQUEST" => []
+		}
+	}
+
+	zrequests.each { |zrequest|
+		if zrequest.status == "pending"
+			pending_requests += 1
+		elsif zrequest.status == "open"
+			open_requests +=1
+		end
+
+		one_zrequests["REQUEST_POOL"]["REQUEST"] << zrequest_to_one(zrequest)
+	}
+
+	one_zrequests["open_requests"] = open_requests
+	one_zrequests["pending_requests"] = pending_requests
+
+	[200, JSON.pretty_generate(one_zrequests)]
+end
+
+get '/support/request/:id' do
+	zrequest = zendesk_client.requests.find(:id => params[:id])
+	# TODO check error
+	one_zrequest = {
+		"REQUEST" => zrequest_to_one(zrequest)
+	}
+
+	[200, JSON.pretty_generate(one_zrequest)]
+end
+
+post '/support/request' do
+	body_hash = JSON.parse(@request_body)
+	pp body_hash
+	STDOUT.flush
+	zrequest = zendesk_client.requests.create({
+	    :subject => body_hash['subject'], 
+	    :comment => { :value => body_hash['description'] },
+	    :custom_fields => [
+	      {:id => 391197, :value => body_hash['severity']},
+	      {:id => 391130, :value => body_hash['opennebula_version']}
+	    ]
+	  })
+
+	[201, JSON.pretty_generate(zrequest_to_one(zrequest))]
+end
+
+post '/support/request/:id/action' do
+	body_hash = JSON.parse(@request_body)
+	if body_hash["action"]["params"]['comment']
+		comment_value = body_hash["action"]["params"]['comment']['value']
+	else
+        logger.error("[OpenNebula Support] Missing comment message")
+        error = Error.new(e.message)
+        error 403, error.to_json
+    end
+
+	zrequest = zendesk_client.requests.find(:id => params[:id])
+	# TODO check error
+
+	zrequest.comment = {"value" => body_hash["action"]["params"]['comment']['value']}
+	zrequest.save!
+
+	one_zrequest = {
+		"REQUEST" => zrequest_to_one(zrequest)
+	}
+	
+	[201, JSON.pretty_generate(one_zrequest)]
+end
+
+
+post '/support/credentials' do
+	body_hash = JSON.parse(@request_body)
+	if body_hash["email"].nil? || body_hash["password"].nil?
+		error 401, "Zendesk credentials not provided"
+	end
+
+	session["zendesk_email"] = body_hash["email"] 
+	session["zendesk_password"] = body_hash["password"] 
+
+	zendesk_client
+
+	[201, ""]
+end