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Update support links
This commit is contained in:
Daniel Molina
parent
0e3e1ed9c0
commit
ead20abebd
@ -20,28 +20,28 @@ var create_support_request_wizard_html =
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'<form data-abide="ajax" id="create_support_request_form_wizard" class="custom creation">' +
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'<div class="row">' +
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'<div class="large-6 columns">' +
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'<label for="subject">' + tr("Subject") + '</label>' +
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'<label for="subject">Subject</label>' +
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'<input id="subject" type="text" required></input>' +
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'</div>' +
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'<div class="large-6 columns">' +
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'<label for="opennebula_version">' + tr("OpenNebula Version") + '</label>' +
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'<label for="opennebula_version">OpenNebula Version</label>' +
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'<input id="opennebula_version" type="text" required></input>' +
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'</div>' +
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'</div>' +
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'<div class="row">' +
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'<div class="large-12 columns">' +
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'<label for="description">' + tr("Description") + '</label>' +
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'<textarea id="description" rows="5" placeholder="'+tr("Please enter the details of your request. A member of our support staff will respond as soon as possible.") + '" required></textarea>' +
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'<label for="description">Description</label>' +
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'<textarea id="description" rows="5" placeholder="Please enter the details of your request. A member of our support staff will respond as soon as possible." required></textarea>' +
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'</div>' +
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'</div>' +
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'<div class="row">' +
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'<div class="large-12 columns">' +
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'<label for="severity">' + tr("Subject") + '</label>' +
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'<label for="severity">Subject</label>' +
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'<select id="severity" name="severity">'+
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'<option value="severity_1">'+tr("Severity 1. Product Error: Catastrophic problem in running production systems")+'</option>'+
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'<option value="severity_2">'+tr("Severity 2. Product Error: High-impact problem in running production systems")+'</option>'+
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'<option value="severity_3">'+tr("Severity 3. Product Error: Low impact problem on a running production system ")+'</option>'+
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'<option value="severity_4" selected>'+tr("Severity 4. Usage, Design, Configuration, or Integration Question")+'</option>'+
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'<option value="severity_1">Severity 1. Product Error: Catastrophic problem in running production systems</option>'+
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'<option value="severity_2">Severity 2. Product Error: High-impact problem in running production systems</option>'+
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'<option value="severity_3">Severity 3. Product Error: Low impact problem on a running production system </option>'+
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'<option value="severity_4" selected>Severity 4. Usage, Design, Configuration, or Integration Question</option>'+
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'</select>'+
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'</div>' +
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'</div>' +
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@ -195,72 +195,72 @@ var support_buttons = {
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};
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var support_tab = {
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//title: '<i class="fa fa-lg fa-fw fa-support"></i> '+tr("Support"),
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//title: '<i class="fa fa-lg fa-fw fa-support"></i> Support"),
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title:
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'<span class="support_title"><i class="fa fa-lg fa-fw fa-support"></i> ' + tr("Support") + '</span>' +
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'<span class="support_title"><i class="fa fa-lg fa-fw fa-support"></i> Support</span>' +
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'<br>'+
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'<div class="support_info" style="display: none;">'+
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'<span class="support_open">Open</span><span class="label secondary right support_open_value">-</span>'+
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'<br>'+
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'<span class="support_pending">Pending</span><span class="label right support_pending_value">-</span>'+
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'<br>'+
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'<button class="button tiny success radius support_button">'+tr("Submit a Request")+'</button>'+
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'<button class="button tiny success radius support_button">Submit a Request</button>'+
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'</div>'+
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'<div class="support_connect" style="display: none;">'+
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'<span class="">Not connected</span>'+
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'<br>'+
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'<button class="button tiny success radius support_connect_button">'+tr("Sign in")+'</button>'+
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'<button class="button tiny success radius support_connect_button">Sign in</button>'+
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'</div>',
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table: '<table id="dataTable_support" class="datatable twelve support_info">\
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<thead>\
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<tr>\
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<th class="check"></th>\
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<th>'+tr("ID")+'</th>\
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<th>'+tr("Subject")+'</th>\
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<th>'+tr("Requested")+'</th>\
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<th>'+tr("Status")+'</th>\
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<th>ID</th>\
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<th>Subject</th>\
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<th>Requested</th>\
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<th>Status</th>\
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</tr>\
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</thead>\
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<tbody id="tbodysupport">\
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</tbody>\
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</table>',
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buttons: support_buttons,
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search_input: '<input id="support_search" type="text" placeholder="'+tr("Search")+'" />',
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list_header: '<i class="fa fa-fw fa-support"></i> '+tr("Commercial Support Requests"),
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info_header: '<i class="fa fa-fw fa-support"></i> '+tr("Commercial Support Request"),
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search_input: '<input id="support_search" type="text" placeholder="Search" />',
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list_header: '<i class="fa fa-fw fa-support"></i> Commercial Support Requests',
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info_header: '<i class="fa fa-fw fa-support"></i> Commercial Support Request',
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subheader: '<div class="row text-left support_connect">'+
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'<div class="large-6 columns" style="font-">'+
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'<p>'+tr("The Support Subscription provides expert integration and production support on supported platforms and include:")+'</p>'+
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'<p>The Support Subscription provides expert integration and production support on supported platforms and include:</p>'+
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'<ul class="fa-ul" style="font-size: 14px;">'+
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'<li><i class="fa-li fa fa-check"></i>'+tr("Problem diagnosis, resolution and bug fixing")+'</li>'+
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'<li><i class="fa-li fa fa-check"></i>'+tr("Solving unexpected problems when using, installing or configuring the software")+'</li>'+
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'<li><i class="fa-li fa fa-check"></i>'+tr("Guidance about tuning for optimal and scalable performance in your environment")+'</li>'+
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'<li><i class="fa-li fa fa-check"></i>'+tr("Answering “how to” questions related to standard and intended product usage")+'</li>'+
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'<li><i class="fa-li fa fa-check"></i>'+tr("Offering hints about how to go around missing features")+'</li>'+
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'<li><i class="fa-li fa fa-check"></i>'+tr("Answering questions about product adaptation and integration")+'</li>'+
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'<li><i class="fa-li fa fa-check"></i>Problem diagnosis, resolution and bug fixing</li>'+
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'<li><i class="fa-li fa fa-check"></i>Solving unexpected problems when using, installing or configuring the software</li>'+
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'<li><i class="fa-li fa fa-check"></i>Guidance about tuning for optimal and scalable performance in your environment</li>'+
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'<li><i class="fa-li fa fa-check"></i>Answering “how to” questions related to standard and intended product usage</li>'+
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'<li><i class="fa-li fa fa-check"></i>Offering hints about how to go around missing features</li>'+
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'<li><i class="fa-li fa fa-check"></i>Answering questions about product adaptation and integration</li>'+
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'</ul>'+
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'<p>'+ tr("For more info on support subcriptions") + ', <a href="http://c12g.com/support/" target="_blank">'+tr("click here")+'</a></p>' +
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'<p>For more info on support subcriptions, <a href="http://opennebula.systems/support/" target="_blank">click here</a></p>' +
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'</div>'+
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'<div class="large-6 columns" style="padding: 0px 50px;">'+
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'<fieldset>'+
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'<legend>'+tr("Commercial Support")+"</legend>"+
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'<legend>Commercial Support</legend>'+
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'<form id="support_credentials_form">'+
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'<div class="large-12 columns">'+
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'<label for="support_email">' + tr("Email") + '</label>' +
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'<label for="support_email">Email</label>' +
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'<input id="support_email" type="text"></input>' +
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'</div>'+
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'<div class="large-12 columns">'+
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'<label for="support_password">' + tr("Password") + '</label>' +
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'<label for="support_password">Password</label>' +
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'<input id="support_password" type="password"></input>' +
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'</div>'+
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'<div class="large-12 columns">'+
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'<button class="button right radius success submit_support_credentials_button" type="submit">'+ tr("Sign in") + '</button>' +
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'<button class="button right radius success submit_support_credentials_button" type="submit">Sign in</button>' +
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'</div>'+
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'<div class="large-12 columns text-center">'+
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'<p>' + tr("or") + '</p>' +
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'<p>or</p>' +
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'</div>'+
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'<div class="large-12 columns">'+
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'<a href="http://c12g.com/buy/" target="_blank" class="button large-12 radius">'+ tr("Get an account") + '</a>' +
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'<a href="http://opennebula.systems/buy/" target="_blank" class="button large-12 radius" style="color: #fff !important">Get an account</a>' +
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'</div>'+
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'</form>'+
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'</fieldset>'+
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@ -268,7 +268,7 @@ var support_tab = {
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'</div>'+
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'<div class="row">'+
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'<div class="large-12 columns text-left">'+
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'<h3 class="subheader"><i class="fa fa-fw fa-info-circle"></i> '+tr("Additional Help Resources")+"</h3>"+
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'<h3 class="subheader"><i class="fa fa-fw fa-info-circle"></i> Additional Help Resources</h3>'+
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'</div>'+
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'</div>'+
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'<br>'+
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@ -280,7 +280,7 @@ var support_tab = {
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'<i class="fa fa-book fa-stack-1x fa-inverse"></i>'+
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'</span>'+
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'<br>'+
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tr("Documentation")+
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"Documentation"+
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'</a>'+
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'</div>'+
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'<div class="large-6 columns">'+
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@ -290,18 +290,18 @@ var support_tab = {
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'<i class="fa fa-comments fa-stack-1x fa-inverse"></i>'+
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'</span>'+
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'<br>'+
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tr("Community")+
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"Community"+
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'</a>'+
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'</div>'+
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'</div>'+
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'<br>'+
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'<p class="text-center" style="font-size: 14px; color: #999;">'+ tr("This tab can be disabled in the sunstone views configuration files") + '</p>',
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'<p class="text-center" style="font-size: 14px; color: #999;">This tab can be disabled in the sunstone views configuration files</p>',
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forms: {
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"create_support_request_form": {
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actions: {
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create: {
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title: tr("Submit a Request"),
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submit_text: tr("Submit")
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title: "Submit a Request",
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submit_text: "Submit"
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}
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},
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wizard_html: create_support_request_wizard_html,
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@ -397,15 +397,15 @@ function updateSupportInfo(request, response){
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<div class="large-6 columns">\
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<table id="info_marketplace_table" class="dataTable">\
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<thead>\
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<tr><th colspan="2">'+tr("Information")+'</th></tr>\
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<tr><th colspan="2">Information</th></tr>\
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</thead>\
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<tbody>\
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<tr>\
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<td class="key_td">' + tr("Requested") + '</td>\
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<td class="key_td">Requested</td>\
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<td class="value_td">'+response["REQUEST"]['created_at']+'</td>\
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</tr>\
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<tr>\
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<td class="key_td">' + tr("Status") + '</td>\
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<td class="key_td">Status</td>\
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<td class="value_td">'+response["REQUEST"]['status']+'</td>\
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</tr>\
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<tr>\
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@ -419,7 +419,7 @@ function updateSupportInfo(request, response){
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if (response["REQUEST"]["comments"]) {
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$.each(response["REQUEST"]["comments"], function(index, comment){
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html += generateAdvancedSection({
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title: '<span style="width: 100%;">' + (comment["author_id"] == 21231023 ? "OpenNebula Support Team" : "Me") + ' <span style="color: #999;"> - '+ comment["created_at"] + '</span></span>',
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title: '<span style="width: 100%;">' + (comment["author_id"] == 21231023 ? "OpenNebula Support Team" : 'Me') + ' <span style="color: #999;"> - '+ comment["created_at"] + '</span></span>',
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html_id: 'advanced_comment_' + response["REQUEST"]["id"] + index,
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content: '<div class="row">\
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<div class="large-12 columns comment" style="font-size: 14px !important;">'+$("<div/>").html(comment["html_body"]).text()+'</div>\
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@ -431,12 +431,12 @@ function updateSupportInfo(request, response){
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html += '<form id="submit_support_comment">\
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<div class="row">\
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<div class="large-12 columns">\
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<textarea class="comment" placeholder="'+tr("Add a comment to this request") + '" rows="4"></textarea>\
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<textarea class="comment" placeholder="Add a comment to this request" rows="4"></textarea>\
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</div>\
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</div>\
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<div class="row">\
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<div class="large-12 columns">\
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<button class="button right radius success" type="submit">'+ tr("Submit") + '</button>\
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<button class="button right radius success" type="submit">Submit</button>\
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</div>\
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</div>\
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</form>';
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