From df4b85fc9c05da507b74d3910a86026e8a139d2e Mon Sep 17 00:00:00 2001
From: Daniel Molina <dmolina@opennebula.org>
Date: Sat, 11 Oct 2014 15:33:03 +0200
Subject: [PATCH] Add missing support.rb file
---
src/sunstone/routes/support.rb | 192 +++++++++++++++++++++++++++++++++
1 file changed, 192 insertions(+)
create mode 100644 src/sunstone/routes/support.rb
diff --git a/src/sunstone/routes/support.rb b/src/sunstone/routes/support.rb
new file mode 100644
index 0000000000..de7659fb20
--- /dev/null
+++ b/src/sunstone/routes/support.rb
@@ -0,0 +1,192 @@
+# -------------------------------------------------------------------------- #
+# Copyright 2010-2014, C12G Labs S.L. #
+# #
+# Licensed under the Apache License, Version 2.0 (the "License"); you may #
+# not use this file except in compliance with the License. You may obtain #
+# a copy of the License at #
+# #
+# http://www.apache.org/licenses/LICENSE-2.0 #
+# #
+# Unless required by applicable law or agreed to in writing, software #
+# distributed under the License is distributed on an "AS IS" BASIS, #
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. #
+# See the License for the specific language governing permissions and #
+# limitations under the License. #
+#--------------------------------------------------------------------------- #
+
+require 'zendesk_api'
+
+helpers do
+ def zendesk_client
+ client = ZendeskAPI::Client.new do |config|
+ # Mandatory:
+
+ config.url = "https://opennebula.zendesk.com/api/v2" # e.g. https://mydesk.zendesk.com/api/v2
+
+ # Basic / Token Authentication
+ config.username = session["zendesk_email"]
+
+ # Choose one of the following depending on your authentication choice
+ # config.token = "your zendesk token"
+ config.password = session["zendesk_password"]
+
+ # OAuth Authentication
+ # config.access_token = "your OAuth access token"
+
+ # Optional:
+
+ # Retry uses middleware to notify the user
+ # when hitting the rate limit, sleep automatically,
+ # then retry the request.
+ config.retry = true
+
+ # Logger prints to STDERR by default, to e.g. print to stdout:
+ # require 'logger'
+ # config.logger = Logger.new(STDOUT)
+
+ # Changes Faraday adapter
+ # config.adapter = :patron
+
+ # Merged with the default client options hash
+ # config.client_options = { :ssl => false }
+
+ # When getting the error 'hostname does not match the server certificate'
+ # use the API at https://yoursubdomain.zendesk.com/api/v2
+ end
+
+ if client.current_user.nil? || client.current_user.id.nil?
+ error 401, "Zendesk account credentials are incorrect"
+ else
+ return client
+ end
+ end
+
+ def zrequest_to_one(zrequest)
+ one_zrequest = {
+ "id" => zrequest.id,
+ "url" => zrequest.url,
+ "subject" => zrequest.subject,
+ "description" => zrequest.description,
+ "status" => zrequest.status,
+ "created_at" => zrequest.created_at,
+ "updated_at" => zrequest.updated_at,
+ "comments" => []
+ }
+
+ zrequest.custom_fields.each { |field|
+ case field.id
+ when 391130
+ one_zrequest["opennebula_version"] = field.value
+ when 391197
+ one_zrequest["severity"] = field.value
+ end
+ }
+
+ if zrequest.comments
+ comment = zrequest.comments.delete_at(0)
+ one_zrequest["html_description"] = comment.html_body
+
+ zrequest.comments.each{ |comment|
+ one_zrequest["comments"] << {
+ "created_at" => comment.created_at,
+ "html_body" => comment.html_body,
+ "author_id" => comment.author_id,
+ "body" => comment.body
+ }
+ }
+ end
+
+ return one_zrequest
+ end
+end
+
+get '/support/request' do
+ zrequests = zendesk_client.requests({:status => "open,pending"})
+
+ open_requests = 0
+ pending_requests = 0
+ one_zrequests = {
+ "REQUEST_POOL" => {
+ "REQUEST" => []
+ }
+ }
+
+ zrequests.each { |zrequest|
+ if zrequest.status == "pending"
+ pending_requests += 1
+ elsif zrequest.status == "open"
+ open_requests +=1
+ end
+
+ one_zrequests["REQUEST_POOL"]["REQUEST"] << zrequest_to_one(zrequest)
+ }
+
+ one_zrequests["open_requests"] = open_requests
+ one_zrequests["pending_requests"] = pending_requests
+
+ [200, JSON.pretty_generate(one_zrequests)]
+end
+
+get '/support/request/:id' do
+ zrequest = zendesk_client.requests.find(:id => params[:id])
+ # TODO check error
+ one_zrequest = {
+ "REQUEST" => zrequest_to_one(zrequest)
+ }
+
+ [200, JSON.pretty_generate(one_zrequest)]
+end
+
+post '/support/request' do
+ body_hash = JSON.parse(@request_body)
+ pp body_hash
+ STDOUT.flush
+ zrequest = zendesk_client.requests.create({
+ :subject => body_hash['subject'],
+ :comment => { :value => body_hash['description'] },
+ :custom_fields => [
+ {:id => 391197, :value => body_hash['severity']},
+ {:id => 391130, :value => body_hash['opennebula_version']}
+ ]
+ })
+
+ [201, JSON.pretty_generate(zrequest_to_one(zrequest))]
+end
+
+post '/support/request/:id/action' do
+ body_hash = JSON.parse(@request_body)
+ if body_hash["action"]["params"]['comment']
+ comment_value = body_hash["action"]["params"]['comment']['value']
+ else
+ logger.error("[OpenNebula Support] Missing comment message")
+ error = Error.new(e.message)
+ error 403, error.to_json
+ end
+
+ zrequest = zendesk_client.requests.find(:id => params[:id])
+ # TODO check error
+
+ zrequest.comment = {"value" => body_hash["action"]["params"]['comment']['value']}
+ zrequest.save!
+
+ one_zrequest = {
+ "REQUEST" => zrequest_to_one(zrequest)
+ }
+
+ [201, JSON.pretty_generate(one_zrequest)]
+end
+
+
+post '/support/credentials' do
+ body_hash = JSON.parse(@request_body)
+ if body_hash["email"].nil? || body_hash["password"].nil?
+ error 401, "Zendesk credentials not provided"
+ end
+
+ session["zendesk_email"] = body_hash["email"]
+ session["zendesk_password"] = body_hash["password"]
+
+ zendesk_client
+
+ [201, ""]
+end